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Upgrading to gigabit speed will take more than a phone call with customer service. You may also need a new modem to qualify for 400Mbps speed. Note: Some existing customers claim they have been upgraded to 400Mbps speed automatically, but others have had to contact Spectrum to make arrangements for the upgrade.
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Spectrum Internet Standard (up to 200/10Mbps) for all customers, which includes a free speed boost.Spectrum Internet Ultra (up to 400/20Mbps) for new customers (existing customers should check to see if they are still stuck at 300Mbps, the old speed).Spectrum Internet Gig (up to 940/35Mbps) is now available.In Austin, Tex., Charlotte, N.C., Cincinnati, Oh., Kansas City, Mo., New York, N.Y., Raleigh, N.C., and San Antonio, Tex.: Remember too that customers with legacy Time Warner Cable or Bright House packages and pricing will not receive speed upgrades.įor many Spectrum customers, the speed increase introduces 100Mbps as the new Standard Spectrum internet speed, but in more than a dozen markets, even faster speeds are now available, at least for some customers. If you have any problems, refer them to Charter’s non-promotional rate card for your area, which should now show the new non-promotional/regular pricing.
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If you subscribe to Internet Ultra, you may need to contact Spectrum to make sure they have provisioned your service at the new lower price.
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The original Spectrum Ultra upgrade setup fee – $199.99, has been reduced to $49.99. Spectrum Internet Ultra, which ranges in speed between 120-400Mbps depending on your service area is dropping from $104.99/mo to $89.99/mo ($79.99 if you have a television package).
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Some good news - the premium prices Spectrum charges for its highest speed tiers are dropping to make room for the company’s new gigabit plan ($124.99), currently only available in a very limited service area. There has also been confusion because some cities are not yet fully upgraded to receive some of Spectrum’s fastest tiers and some current customers will not automatically qualify for speed upgrades until they talk to Spectrum customer service. This feature can be disabled to avoid the fee on any modem they provide if you already have your own router. Just remember they will often attempt to sell you added Wi-Fi service which you may not need for an additional $5 a month. Since Spectrum does not charge a customer modem rental fee, if your speeds are inadequate with your current modem, it may not hurt to try one of theirs. Others may need a new modem to take advantage of faster speeds. But some customers have had to call to get their modems refreshed to get the new speed upgrades. Most of the changes were noticed by customers around mid-December when Charter reprovisioned customer modems to reflect the new speed tiers. Customers have been sharing their stories about the speed changes, especially for former Time Warner Cable and Bright House customers that, in many areas, languished with maximum speeds of around 50Mbps for years. Most Charter Communications customers should now be experiencing Spectrum’s free holiday season speed upgrade as the company rolls out speed tiers ranging from 100-1,000Mbps. Phillip Dampier JanuBroadband Speed, Charter Spectrum, Consumer News 25 Comments